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Shipping information

WE’RE WORKING HARD TO SAFELY PROCESS YOUR ORDER. DELIVERY TIMES MAY BE DELAYED

Unfortunately, mail delivery to Latin America is temporarily unavailable due to COVID-19.

WHAT SHIPPING SERVICE DO YOU USE?
We use DHL Expresss and Standart Post Service for all of our international and local shippments.

WHERE DO PRODUCTS SHIP FROM?
All products are shipped from Moscow, Russia.

HOW MUCH DOES SHIPPING COST?
1 - International shipping to any country, Russian Post - 17 EUR / from 2 to 8 weeks. Temporarily unavailable for Latin America due to COVID-19 

2 - International courier service, DHL Express - from 1 to 7 days
Europe - from 35 to 40 EUR
USA, Canada - 37 EUR
Australia, Iceland, South America - 64 EUR
Asia - from 46 to 54 EUR
Africa - from 54 to 64 EUR
CIS countries - from 26 to 33 EUR

3 - Shipping within Russia Russian Post - 5 EUR / from 1 to 4 weeks

Please be aware, you the buyer are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We do not collect this beforehand, and cannot give you an estimate of the cost, because it varies widely around the world. Please do your research so you are ready to get your package cleared through customs, and have an idea of what the additional cost will be.

HOW LONG DO ORDER DELIVERIES TAKE?
International Post Service
International shipments can sometimes take anywhere from 2 to 8 weeks. Delivery times are not guaranteed and vary. Please allow 3-7 business days for order processing and shipping. If we anticipate a longer lead time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship.
International courier service DHL Express
DHL shipments can take from 1 to 7 days. Please allow 2-4 business days for order processing and shipping. If we anticipate a longer lead time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship.

WHY IS MY INTERNATIONAL PACKAGE BEING RETURNED?
International orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will have to pay for reshipment postage (RUB). If a refund is requested, please note that the original shipping fees are non-refundable.

WHAT CURRENCY IS THE PURCHASE AND DELIVERY PAID?
If you use Pay Pal account, your purchase will be paid for in Euro. If you pay with a bank card (Visa, Mastercard, Apple Pay, Google Pay), your purchase will be paid for in Rubles, according to Russian tax law.

NOTE, WE CURRENTLY DO NOT SHIP TO THE FOLLOWING COUNTRIES:
Afghanistan, Iran, North Korea, Sudan, Syria


THANK YOU,
 
If you have any further questions not address here, please email us at store@pandoramerch.com